Shelly, Lane and myself all ordered new shoes tonight, and upon checkout I selected their free standard shipping option. About three hours later, I got the following email:
Dear Tom,
Good news!
Although you originally ordered Standard (4 to 5 business days) shipping and handling, we have given your order special priority processing in our warehouse and are upgrading the shipping and delivery time frame for your order.
Your order will ship out today and be given a special priority shipping status so that you can receive your order even faster than we originally promised!
Please note that this is being done at no additional cost to you. It is simply our way of saying thank you for being our customer.
The order above has already been packed and we will be emailing you your tracking number later today, when our computer systems are finished processing all of today’s transactions.
We are constantly striving to improve our service. If there is anything that we can do to help improve your experience, please don’t hesitate to let us know. We like to think of ourselves as a service company that happens to sell shoes and handbags.
If you’ve enjoyed your experience with us, please tell your friends and family about Zappos.com!
Thank you!
——————————–
Zappos.com Customer Loyalty Team
That’s freaking awesome. This is a company who prides themselves on their customer service (their slogan is “Powered by Service”), and it’s things little things like this that ensure I will always be a customer. Why buy shoes anywhere else?
April 7, 2008
Lance just posted about this site called Listpic, a visual Craigslist browser. As Lance said, “it’s craigslists minus all those pesky words.”
I’ve never been a big Craigslist person myself, but I know lots of people (Shirley) who swear by the site. The main reason why I hated it was that most people would fail to post photos of the items which I was actually interested in. Looks like Listpic will help me solve that problem. 
May 16, 2007
How often have you heard those advertisements that say things like…
If within 30 days from the date of our offer, you show us a lower, currently advertised price from another local store with the same item in stock, we will gladly refund 110% of the difference between our price and theirs.
Now, how often have you purchased something at a store and then watched advertisements for the next 30 days to see if there was a lower price? I, for one, never have. Until today…
Price Protectr is doing it for me, for the next 30 days. The service is free, and is dead simple to use.
First, go buy something at Amazon, Best Buy, Circuit City, Costco, Office Max, Target, etc. Second, go to the stores website and find and copy the URL for the item that you just purchased. Third, go to Price Protector and enter the URL for the item. It watches for price changes on the item, and if it finds it somewhere cheaper, will send you an email with the info. Fourth, profit.
The first item I am watching on Price Protector is that dead sexy Samsung LCD that we just bought. Here’s to hoping for some sales…
January 17, 2007
We finally took the plunge into the HDTV world!
I’ve known for quite some time which model TV I wanted to get, but no stores in the area were stocking it. Saturday afternoon, I had had enough.
Knowing it would not fit in my car, I got my Mom to drive me up to the Circuit City in San Rafael to get the damn thing (THANKS MOM!). While paying for the set, and making mindless conversation with the employee, I learned that I was not alone… the previous weekend he sold two of the smaller 40″ Samsung models to a guy from San Jose! He ended up in San Rafael for the same reason as me.
To get the TV into Mom’s car, we had to remove it from the packaging. It’s amazing how much bigger a TV looks when you aren’t just staring at it on the store shelf.
We also bought a new media stand from Crate and Barrel using some gift certificates that Shelly had been sitting on for (at least) a few years. So getting everything up the stairs to the house was quite an adventure!
Stayed up until about 2:00 AM this morning getting it all setup, and was forced to wake up Shelly from a sound sleep to show her the amazing picture.
Xbox 360 stuff looks amazing, but the standard def signal that my DirecTV service is giving me has got to go. Top priority for tomorrow will be calling them to get my service upgraded. It’s so bad that Shelly would rather watch me play Viva Pinata than watch TV!
Also ordered the HD-DVD add-on for my 360 tonight. This is something that I am really excited about… I’ve already gone onto Netflix and changed my preferences so that I get HD-DVD discs whenever possible.
I may look at getting one of these HD-DVD/Blu-Ray hybrid drives eventually (for the sake of convenience), but I’m making an effort to use the Xbox 360 for as much as possible… ’cause I love it so.
January 15, 2007
I’ve ordered prints of my photos from Flickr many times in the past, but had always utilized their mail order service.
Well, my Grandma wanted some new photos of Lane to show off at a monthly lunch group that she is having at her house this coming week, so mail delivery wasn’t going to be possible.
I ordered the prints on Flickr, and then chose the option to have them sent to a local Target store that offered one hour processing. Seemed easy enough.
A few minutes later, I placed a second order of prints that were meant to fill up a large number of frames that we got over the holidays. Shortly after I placed the order, I got a call from the Target store saying that they didn’t have paper to print some of the sizes that I had ordered…
The big problem here ended up being that Target cannot fulfill partial orders, it’s all or nothing. So they couldn’t print the 16 photos that they had paper for, and just ignore the 2 that they didn’t have paper for. They also cannot transfer the order the another store, so my only option was canceling the order and re-submitting it to be fulfilled at a different Target store. Whatever.
Sent the order in to a different store and had no further problems, other than having to go to two different Target stores to get all of the photos.
I highly recommend that people use this service when they want to get prints from Flickr. It is super-cheap, super-fast and dead-simple… as long as they have paper…
January 14, 2007
